Complaints Process

Should you wish to make a complaint this can be done by telephone, in writing via post or by email.  Our details are given below.

Complaints Procedure

We value your feedback and will make every effort to address your complaint as quickly as possible.

  1. We will acknowledge your complaint within 7 working days.
  2. If we are unable to provide you with a final response to your complaint after 8 weeks, we will write to inform you why and intimate how much longer it may take.
  3. We will write to you within 8 weeks giving our final response to your complaint.
  4. If you wish you may at this stage pass the complaint to the Legal Ombudsman Service (details below).
  5. If you are unhappy with our final response, please contact us clearly stating the reasons you are still dissatisfied.  A further review will be undertaken within 2 weeks.
  6. If we do not hear from you within 2 weeks of our final response, we will assume your complaint has been resolved.
  7. You may refer the complaint to the Legal Ombudsman Service within 6 months of the date of our final decision.  The Legal Ombudsman will act only after the above procedure has been complied with.


Financial Compensation Centre Ltd
FREEPOST NAT12965
Coatbridge
ML5 3BR
Telephone 0800 342 3131
www.fcc123.com


Legal Ombudsman Service
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone 0300 555 0333

© Copyright 2017 Financial Compensation Centre Ltd - 31 Church Street, Coatbridge. ML5 3DP
Registration No. SC259248 - Registered Office: Suite 411, Baltic Chambers, 50 Wellington Street, Glasgow G2 6HG - email: info@fcc123.com

Regulated by the Claims Management Regulator in respect of regulated claims management activities. Authorisation Reference No CRM2352.
Registration recorded on the website http://www.justice.gov.uk/claims-regulation